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Travel & Tourism

More visitors. But is your business getting more from tourism?

Arrivals across Southeast Asia are back near pre-pandemic levels — but arrivals alone no longer explain performance. The differentiator now is the ability to convert demand into spend, loyalty and premium experience. We help destinations and travel businesses decide where to compete, who to focus on and what needs to change.

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Where travel is heading

Travellers are back. What will make them choose you—and come back?

More arrivals do not automatically mean stronger business performance. The challenge is knowing which travellers to focus on, what gives them a reason to choose you and whether the experience justifies the price. That means looking beyond visitor numbers to make clear choices.

The decisions on the agenda
  • Which travellers are worth competing for?

    Identify source markets and segments with the strongest combination of propensity, spend and strategic fit.

  • Why do travellers choose one destination or brand over another?

    Measure awareness, consideration, associations, barriers and competitive positioning.

  • Where does the journey create or destroy value?

    Diagnose friction and memorable moments across discovery, booking, arrival, experience and departure.

  • What will increase spend, advocacy and return?

    Identify the experience drivers that actually influence commercial outcomes.

How we help

We bring the traveller and destination evidence needed to convert demand into value

Traveller segmentation & source-market prioritisation

Spend and yield drivers, repeat behaviour and advocacy.

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Traveller journey & experience diagnostics

Search-to-trip friction diagnosis, conversion analysis, experience drivers, satisfaction and advocacy.

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Destination & travel brand health

Brand strength measurement and premium-conversion diagnostics.

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Campaign, proposition & route evaluation

Evaluate campaigns, propositions and new routes for destinations and travel brands.

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Custom surveys · qualitative exploration · journey mapping · YouGov Profiles+ · DestinationIndex · concept testing

Curious to see how we drive success in the travel and tourism market? Contact our experts to learn more about the solutions that fit your goals.

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Intelligence

The regional traveller view destinations plan around.

Our Vietnam and SEA travel and experience intelligence — traveller segments, destination brand strength and journey friction — gives operators and boards an independent read on where value, not just volume, is moving.

Expertise that drives success

Meet our travel strategists

Nguyen Thi Uyen Chi

Nguyen Thi Uyen Chi

Director, Head of Experience Economy Practice

Le Ngoc Mai Anh

Le Ngoc Mai Anh

Manager

Nguyen Le Phuong Tram

Nguyen Le Phuong Tram

Senior Consultant

Dao Trang Uyen

Dao Trang Uyen

Consultant

Le Nguyen Tuong Ngoc

Le Nguyen Tuong Ngoc

Associate

We work with destinations, airlines and travel brands across Southeast Asia — bringing the traveller evidence that turns recovered volume into captured value.

Travel success in action

Stories of transformation

See all impact stories
Source markets

Which travellers are worth competing for

Ranking source markets on propensity, spend and yield rather than arrival volume.

Destination brand

Turning brand strength into premium spend

Why two destinations with similar brand scores convert demand at very different price points.

Journey & experience

Where the trip loses its value

Friction and memorable-moment mapping from search and booking through arrival and departure.

Reports & downloads
Rankings

Decision Lab Travel Rankings 2024

Decision Lab Travel Rankings 2024
Rankings

Decision Lab Travel Brand Rankings 2023

Decision Lab Travel Brand Rankings 2023

Trying to grow traveller value, destination preference or experience quality?

Let's identify what you need to know before deciding where to invest.