Nguyen Thi Uyen Chi
Director, Head of Experience Economy Practice
Arrivals across Southeast Asia are back near pre-pandemic levels — but arrivals alone no longer explain performance. The differentiator now is the ability to convert demand into spend, loyalty and premium experience. We help destinations and travel businesses decide where to compete, who to focus on and what needs to change.
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More arrivals do not automatically mean stronger business performance. The challenge is knowing which travellers to focus on, what gives them a reason to choose you and whether the experience justifies the price. That means looking beyond visitor numbers to make clear choices.
Identify source markets and segments with the strongest combination of propensity, spend and strategic fit.
Measure awareness, consideration, associations, barriers and competitive positioning.
Diagnose friction and memorable moments across discovery, booking, arrival, experience and departure.
Identify the experience drivers that actually influence commercial outcomes.
Spend and yield drivers, repeat behaviour and advocacy.
Search-to-trip friction diagnosis, conversion analysis, experience drivers, satisfaction and advocacy.
Brand strength measurement and premium-conversion diagnostics.
Evaluate campaigns, propositions and new routes for destinations and travel brands.
Custom surveys · qualitative exploration · journey mapping · YouGov Profiles+ · DestinationIndex · concept testing
Curious to see how we drive success in the travel and tourism market? Contact our experts to learn more about the solutions that fit your goals.
Get started todayOur Vietnam and SEA travel and experience intelligence — traveller segments, destination brand strength and journey friction — gives operators and boards an independent read on where value, not just volume, is moving.
Nguyen Thi Uyen Chi
Director, Head of Experience Economy Practice
Le Ngoc Mai Anh
Manager
Nguyen Le Phuong Tram
Senior Consultant
Dao Trang Uyen
Consultant
Le Nguyen Tuong Ngoc
Associate
We work with destinations, airlines and travel brands across Southeast Asia — bringing the traveller evidence that turns recovered volume into captured value.
Ranking source markets on propensity, spend and yield rather than arrival volume.

Why two destinations with similar brand scores convert demand at very different price points.

Friction and memorable-moment mapping from search and booking through arrival and departure.

Research, rankings and commentary on Southeast Asia’s travel and tourism sector.
Let's identify what you need to know before deciding where to invest.