<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=331640213977849&amp;ev=PageView&amp;noscript=1">
Travel & Tourism

The next tourism battle is not just for arrivals. It is for preference, spend and return rate.

Arrivals across Southeast Asia are back near pre-pandemic levels — but arrivals alone no longer explain performance. The differentiator now is the ability to convert demand into spend, loyalty and premium experience. We help destinations and travel brands compete on value, not volume.

Explore more

Market signals

Signal 01

Recovery Is Uneven

SEA drew just under 119m foreign visitors in 2025 — back to roughly 2018 levels but still below the 2019 peak of ~127m — with recovery highly uneven across markets (The Diplomat, 2026).

whether to chase arrival volume or reset the strategy around yield, spend and repeat — and reprice the offer accordingly.

Signal 02

Vietnam Leads, Thailand Slips

Vietnam recorded the region’s fastest growth, up 20.4% to 21.17m arrivals in 2025, while Thailand fell ~7% to ~33m despite remaining the largest market by volume (The Diplomat, 2026).

where to invest to convert new arrivals into higher-value visitors before the current growth window closes.

Signal 03

Brand Strength Explains Performance

Brand strength increasingly explains performance — Singapore (156.1) and Thailand (151.3) lead the Destination Brand Strength Score, yet Singapore converts equity into premium spend while Thailand stays exposed to volume swings.

how much to invest in destination and brand equity versus tactical price promotion — a positioning bet made now, paid off over years.

Signal 04

Online Travel Hits US$51bn

Online travel GMV is projected at US$51bn with US$24bn revenue in 2025, sustained by high airfares and room rates as Indonesia, Malaysia and Vietnam revive China and India arrivals through visa liberalisation (Google, Temasek & Bain, 2025).

which friction points in the booking and on-trip journey to fix first, given each one now costs measurable yield.

Sources: The Diplomat (2026); Google, Temasek & Bain (2025); Travel And Tour World (2026).

Where travel is heading

Arrivals have recovered; the advantage now belongs to whoever converts demand into value.

The regional pecking order is being reset, brand strength increasingly explains performance, and higher price points make experience quality and conversion the margin lever. Volume-dependent players stay fragile; those that build measurable brand equity and fix the traveller journey capture premium demand.

The decisions on the agenda
  • Which travellers are worth competing for?

    Identify source markets and segments with the strongest combination of propensity, spend and strategic fit.

  • Why do travellers choose one destination or brand over another?

    Measure awareness, consideration, associations, barriers and competitive positioning.

  • Where does the journey create or destroy value?

    Diagnose friction and memorable moments across discovery, booking, arrival, experience and departure.

  • What will increase spend, advocacy and return?

    Identify the experience drivers that actually influence commercial outcomes.

How we help

We bring the traveller and destination evidence needed to convert demand into value

Traveller segmentation & source-market prioritisation

Spend and yield drivers, repeat behaviour and advocacy.

Learn more

Traveller journey & experience diagnostics

Search-to-trip friction diagnosis, conversion analysis, experience drivers, satisfaction and advocacy.

Learn more

Destination & travel brand health

Brand strength measurement and premium-conversion diagnostics.

Learn more

Campaign, proposition & route evaluation

Evaluate campaigns, propositions and new routes for destinations and travel brands.

Learn more

Custom surveys · qualitative exploration · journey mapping · YouGov Profiles+ · DestinationIndex · concept testing

Curious to see how we drive success in the travel and tourism market? Contact our experts to learn more about the solutions that fit your goals.

Get started today
Intelligence

The regional traveller view destinations plan around.

Our Vietnam and SEA travel and experience intelligence — traveller segments, destination brand strength and journey friction — gives operators and boards an independent read on where value, not just volume, is moving.

Expertise that drives success

Meet our travel strategists

Nguyen Thi Uyen Chi

Nguyen Thi Uyen Chi

Director, Head of Experience Economy Practice

Nguyen Le Phuong Tram

Nguyen Le Phuong Tram

Senior Consultant

Dao Trang Uyen

Dao Trang Uyen

Consultant

Ho Ngoc Quy Han

Ho Ngoc Quy Han

Associate

~119M

foreign visitors to Southeast Asia in 2025, back near 2018 levels

20.4%

growth in Vietnam arrivals — the region's fastest

The Diplomat (2026)

We work with destinations, airlines and travel brands across Southeast Asia — bringing the traveller evidence that turns recovered volume into captured value.

Travel success in action

Stories of transformation

See all impact stories
Source markets

Which travellers are worth competing for

Ranking source markets on propensity, spend and yield rather than arrival volume.

Destination brand

Turning brand strength into premium spend

Why two destinations with similar brand scores convert demand at very different price points.

Journey & experience

Where the trip loses its value

Friction and memorable-moment mapping from search and booking through arrival and departure.

Reports & downloads
Rankings

Decision Lab Travel Rankings 2024

Decision Lab Travel Rankings 2024
Rankings

Decision Lab Travel Brand Rankings 2023

Decision Lab Travel Brand Rankings 2023

Trying to grow traveller value, destination preference or experience quality?

Let's identify what you need to know before deciding where to invest.